§ 1 GENERAL PROVISIONS
- The store www.coat-it.pl operates under the terms specified in these Terms and Conditions.
- These Terms and Conditions define the conditions for entering into and terminating Sales Agreements for Products, the complaint procedure, and the types and scope of services provided electronically by the store www.coat-it.pl, the principles of providing these services, and the terms for entering into and terminating agreements for the provision of electronic services.
- Every Service Recipient, upon initiating activities aimed at using the Electronic Services of the store www.coat-it.pl, is obliged to comply with these Terms and Conditions.
- Matters not regulated in these Terms and Conditions are governed by the provisions of:
- the Act on the Provision of Electronic Services of July 18, 2002,
- the Consumer Rights Act of May 30, 2014,
- the Act on Out-of-Court Settlement of Consumer Disputes of September 23, 2016,
- the Civil Code Act of April 23, 1964, and other applicable provisions of Polish law.
§ 2 DEFINITIONS
- ORDER FORM – a form available on the website www.coat-it.pl/contact that enables the submission of an Order.
- CLIENT – a Service Recipient who intends to conclude or has concluded a Sales Agreement with the Seller.
- CONSUMER – a natural person who undertakes a legal act with an entrepreneur not directly related to their business or professional activity.
- ENTREPRENEUR – a natural person, legal entity, or organizational unit without legal personality, granted legal capacity by law, conducting business or professional activities in its own name.
- PRODUCT – a tangible item, virtual product, or service available in the Store, subject to a Sales Agreement between the Client and the Seller.
- TERMS AND CONDITIONS – these store terms and conditions.
- STORE – the online store of the Service Provider operating at www.coat-it.pl.
- SELLER, SERVICE PROVIDER – COAT-IT SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ, UL. IGNACEGO MOŚCICKIEGO 1, 24-110 PUŁAWY, NIP 9662131668.
- SALES AGREEMENT – a Product sales agreement concluded between the Client and the Seller via the Store.
- ORDER – a declaration of intent by the Client constituting an offer to conclude a Sales Agreement for a Product with the Seller.
- PRICE – the monetary value the Client is obligated to pay the Seller for the Product.
§ 3 INFORMATION ABOUT PRODUCTS AND ORDERING
- The store www.coat-it.pl sells Products via the Internet.
- Products offered in the Store are new, comply with agreements, and have been legally introduced to the Polish market.
- Information on the Store’s website does not constitute an offer within the meaning of the law. By placing an Order, the Client submits an offer to purchase a specific Product under the conditions specified in its description.
- The Product price displayed on the Store’s website is in Polish zlotys (PLN) and includes all components. The price does not include delivery costs.
- Orders can be placed via the website using the Order Form (Store www.coat-it.pl) – 24 hours a day, all year round.
- To place an Order, the Client must review the Terms and Conditions and accept their provisions at the time of placing the Order.
§ 4 CONCLUDING A SALES AGREEMENT
- To conclude a Sales Agreement, the Client must first place an Order in the manner specified in § 3 points 5 and 6 of the Terms and Conditions.
- After placing an Order, the Seller immediately confirms its receipt.
- The confirmation of Order receipt constitutes binding the Client to their Order. Confirmation is provided via email.
- The confirmation email includes:
- a confirmation of all significant elements of the Order,
- a withdrawal form,
- these Terms and Conditions, including information on the right to withdraw from the agreement.
- Upon receiving the confirmation email, a Sales Agreement is concluded between the Client and the Seller.
- Each Sales Agreement is confirmed with a proof of purchase, which will be attached to the Product.
§ 5 PAYMENT METHODS
- The Seller offers the following payment methods:
- payment via an electronic payment system.
- For electronic payments, the Client must pay before the Order is processed. The system enables payments by credit card or quick transfer from selected Polish banks.
- The Client must pay the Sales Agreement price within 3 business days from its conclusion, unless otherwise stated in the Sales Agreement.
- Products are dispatched only after payment is received.
§ 6 DELIVERY COSTS, TERMS, AND METHODS
- The delivery costs, borne by the Client, are determined during the Order process.
- The delivery time consists of the Product preparation time and the delivery time by the carrier:
- preparation time for tangible Products is 1 business day,
- delivery by the carrier takes 2-3 business days from dispatch (delivery occurs only on business days, excluding Saturdays, Sundays, and holidays).
- Virtual Products are delivered immediately after payment is recorded to the email address provided in the Order form.
- Services purchased are performed based on individual arrangements between the Client and the Seller.
- Products are shipped within Poland via Polish Post or a courier company.
§ 7 PRODUCT COMPLAINTS
- Complaints regarding non-compliance of the Product with the agreement:
- The basis and scope of the Seller’s liability to the Client, who is a Consumer, for the non-compliance of the Product with the agreement are defined in the Consumer Rights Act of May 30, 2014.
- The basis and scope of the Seller’s liability to the Client, who is an Entrepreneur, under the warranty are defined in the Civil Code Act of April 23, 1964.
- The Seller is liable to the Consumer for the non-compliance of the Product with the agreement existing at the time of delivery and disclosed within 2 years of that time unless the Product’s usability period specified by the Seller or persons acting on their behalf is longer.
- Complaints about non-compliance of the Product with the agreement and related claims can be submitted via email to: patrycja@coat-it.pl.
- The email should include as much information and details about the complaint as possible, particularly the type and date of the irregularity and contact information. This will significantly facilitate and expedite the complaint process.
- For evaluating the irregularities and non-compliance of the Product with the agreement, the Consumer must make the Product available to the Seller, and the Seller is obliged to collect it at their expense.
- The Seller will address the Client’s claim promptly, no later than within 14 days of the complaint submission date.
- For complaints made by Consumers, failure to respond within 14 days is equivalent to accepting the complaint.
- If the complaint is justified, the Seller will:
- Cover the costs of repair or replacement and the re-delivery of the Product to the Client.
- Reduce the Product’s price (the reduced price must reflect the proportion between the value of a compliant and non-compliant Product) and refund the Consumer the reduced amount within 14 days of receiving the statement on price reduction.
- If the Consumer withdraws from the agreement, the Seller will refund the Product’s price no later than 14 days from receiving the returned Product or proof of its return. In case of withdrawal, the Consumer must promptly return the Product to the Seller at the Seller’s expense.
- The response to the complaint is provided in writing or on a durable medium, such as email or SMS.
§ 8 RIGHT TO WITHDRAW FROM THE AGREEMENT
- Subject to point 10 of this paragraph, the Client, who is also a Consumer, can withdraw from a distance agreement without giving a reason by submitting an appropriate statement within 14 days unless the individual agreement between the Client and the Seller stipulates otherwise.
- Upon withdrawal, the Sales Agreement is considered null and void, and the Consumer must return the Product to the Seller or transfer it to a person authorized by the Seller for collection without delay, no later than 14 days from the withdrawal date unless the Seller proposes to collect the Product themselves. Sending the Product before the deadline is sufficient to meet the deadline.
- The Consumer is liable for any reduction in the Product’s value resulting from its use beyond what is necessary to determine its nature, features, and functionality, unless the Seller fails to inform the Consumer about how and when to exercise the right to withdraw and does not provide the withdrawal form. To determine the nature, features, and functionality of Products, the Consumer should handle and inspect them only as they would in a physical store.
- Subject to points 6 and 8 of this paragraph, the Seller will refund the Product’s value along with the delivery costs using the same payment method used by the Consumer unless the Consumer explicitly agrees to another refund method without incurring any costs. The refund will be made immediately, but no later than 14 days from the Seller receiving the withdrawal notice.
- If the Consumer chose a delivery method other than the cheapest standard delivery method offered by the Store, the Seller is not obligated to refund the additional costs incurred by the Consumer.
- If the Seller does not propose to collect the Product from the Consumer themselves, they may withhold the refund of payments received from the Consumer until they receive the returned item or proof of its return, whichever occurs first.
- The Consumer withdrawing from the Sales Agreement per point 1 of this paragraph bears only the return shipping costs to the Seller.
- The 14-day withdrawal period starts for agreements where the Seller delivers a Product and is obliged to transfer its ownership – from the day the Consumer (or a third party designated by them other than the carrier) takes possession of the Product.
- The right to withdraw from a distance agreement does not apply to the Consumer in cases such as:
- Agreements where the object of the service is a non-prefabricated item made according to the Consumer’s specifications or serving to meet their individualized needs.
- The right to withdraw from the Sales Agreement applies to both the Seller and the Client if the other party fails to fulfill their obligations under the agreement within the specified time frame.